shop evolution

shop evolution

Reframing CONFIRMED from hype drops to a premium digital boutique

Client

adidas

Year

2025

2026

2026

Category

Experience Transformation

Experience
Transformation

Introduction

CONFIRMED began as a hype-driven drop platform focused on limited releases.
As the brand strategy evolved, so did our ambition. We shifted towards becoming a premium digital boutique: expanding our assortment, introducing new product mechanics, and moving beyond single-product drops.

However, our existing shop infrastructure had been built for scarcity and speed, not for curated collections and long-term assortment growth.

It became clear that the shop required a structural transformation, not a visual refresh.

CONFIRMED began as a hype-driven drop platform focused on limited releases.
As the brand strategy evolved, so did our ambition. We shifted towards becoming a premium digital boutique: expanding our assortment, introducing new product mechanics, and moving beyond single-product drops.

However, our existing shop infrastructure had been built for scarcity and speed, not for curated collections and long-term assortment growth.

It became clear that the shop required a structural transformation, not a visual refresh.

CONFIRMED began as a hype-driven drop platform focused on limited releases.
As the brand strategy evolved, so did our ambition. We shifted towards becoming a premium digital boutique: expanding our assortment, introducing new product mechanics, and moving beyond single-product drops.

However, our existing shop infrastructure had been built for scarcity and speed, not for curated collections and long-term assortment growth.

It became clear that the shop required a structural transformation, not a visual refresh.

The Problem

The previous shop experience revealed several structural limitations:

  • Products within collections were hidden behind collection cards

  • The Shop and Home Feed felt visually similar, causing confusion

  • The “Now” and “Soon” structure led to empty states and unclear hierarchy

  • Limited filtering and sorting capabilities

  • No support for multi-item checkout

  • No scalable logic for highlighting mechanics or upcoming products

As our assortment expanded, the experience no longer supported effective navigation, discoverability, or a premium perception.

The previous shop experience revealed several structural limitations:

  • Products within collections were hidden behind collection cards

  • The Shop and Home Feed felt visually similar, causing confusion

  • The “Now” and “Soon” structure led to empty states and unclear hierarchy

  • Limited filtering and sorting capabilities

  • No support for multi-item checkout

  • No scalable logic for highlighting mechanics or upcoming products

As our assortment expanded, the experience no longer supported effective navigation, discoverability, or a premium perception.

The previous shop experience revealed several structural limitations:

  • Products within collections were hidden behind collection cards

  • The Shop and Home Feed felt visually similar, causing confusion

  • The “Now” and “Soon” structure led to empty states and unclear hierarchy

  • Limited filtering and sorting capabilities

  • No support for multi-item checkout

  • No scalable logic for highlighting mechanics or upcoming products

As our assortment expanded, the experience no longer supported effective navigation, discoverability, or a premium perception.

THE CHALLENGE

The complexity of this initiative stemmed from multiple factors:

  • Adapting to a newly defined brand strategy

  • Designing for a target audience we were still in the process of understanding

  • Introducing multi-item checkout and new backend logic

  • Enabling market-level customization

  • Aligning a wide range of stakeholders across regions

At the same time, the experience needed to feel elevated, premium, and editorial — without compromising usability or scalability.

The Challenge

The complexity of this initiative stemmed from multiple factors:

  • Adapting to a newly defined brand strategy

  • Designing for a target audience we were still in the process of understanding

  • Introducing multi-item checkout and new backend logic

  • Enabling market-level customization

  • Aligning a wide range of stakeholders across regions

At the same time, the experience needed to feel elevated, premium, and editorial — without compromising usability or scalability.

Design Explorations

We explored multiple directions to balance inspiration and product clarity.

1. Dual Shopping Models
As our audience values both inspiration and efficiency, we explored how the shop could support different entry points into the experience. The goal was to understand how editorial, styling-driven discovery and structured product browsing could coexist within one coherent system — without fragmenting the journey.

We explored multiple directions to balance inspiration and product clarity.

1. Dual Shopping Models
As our audience values both inspiration and efficiency, we explored how the shop could support different entry points into the experience. The goal was to understand how editorial, styling-driven discovery and structured product browsing could coexist within one coherent system — without fragmenting the journey.

We explored multiple directions to balance inspiration and product clarity.

1. Dual Shopping Models
As our audience values both inspiration and efficiency, we explored how the shop could support different entry points into the experience. The goal was to understand how editorial, styling-driven discovery and structured product browsing could coexist within one coherent system — without fragmenting the journey.

We explored multiple directions to balance inspiration and product clarity.

1. Dual Shopping Models
As our audience values both inspiration and efficiency, we explored how the shop could support different entry points into the experience. The goal was to understand how editorial, styling-driven discovery and structured product browsing could coexist within one coherent system — without fragmenting the journey.

The Challenge

The complexity of this initiative stemmed from multiple factors:

  • Adapting to a newly defined brand strategy

  • Designing for a target audience we were still in the process of understanding

  • Introducing multi-item checkout and new backend logic

  • Enabling market-level customization

  • Aligning a wide range of stakeholders across regions

At the same time, the experience needed to feel elevated, premium, and editorial — without compromising usability or scalability.

Design Explorations

2. Product Density & Perspective

To reflect the progressive nature of a premium shopping experience, we investigated how product presentation could shift between overview and detail. Inspired by the physical boutique journey, we explored different levels of product density and perspective — allowing users to move naturally from scanning the assortment to inspecting craftsmanship and information.

2. Product Density & Perspective

To reflect the progressive nature of a premium shopping experience, we investigated how product presentation could shift between overview and detail. Inspired by the physical boutique journey, we explored different levels of product density and perspective — allowing users to move naturally from scanning the assortment to inspecting craftsmanship and information.

2. Product Density & Perspective

To reflect the progressive nature of a premium shopping experience, we investigated how product presentation could shift between overview and detail. Inspired by the physical boutique journey, we explored different levels of product density and perspective — allowing users to move naturally from scanning the assortment to inspecting craftsmanship and information.

Design Explorations

3. Structural Reframing

With a growing assortment and new mechanics, the existing shop logic no longer provided clarity or scalability. We explored alternative structural models that could create a cohesive overview, improve findability, and flexibly highlight newness, mechanics, and upcoming drops — establishing a foundation for long-term growth.

3. Structural Reframing

With a growing assortment and new mechanics, the existing shop logic no longer provided clarity or scalability. We explored alternative structural models that could create a cohesive overview, improve findability, and flexibly highlight newness, mechanics, and upcoming drops — establishing a foundation for long-term growth.

3. Structural Reframing

With a growing assortment and new mechanics, the existing shop logic no longer provided clarity or scalability. We explored alternative structural models that could create a cohesive overview, improve findability, and flexibly highlight newness, mechanics, and upcoming drops — establishing a foundation for long-term growth.

Outcome

The Shop Transformation established a scalable foundation for CONFIRMED’s evolution into a premium digital boutique.

From a user experience perspective, the new system:

  • Introduced a clearer and more intuitive shop structure

  • Improved product discoverability through filtering, anchor navigation, and dynamic clustering

  • Enabled progressive information hierarchy, allowing users to move from overview to detailed inspection seamlessly

  • Clearly communicated product mechanics and upcoming drops on PLP

  • Reduced confusion between Home and Shop by defining distinct roles

User testing played a key role in shaping the final experience model. While early explorations investigated stronger inspirational elements directly within the shop, validation showed that users preferred the shop to remain structured and efficient. As a result, inspirational storytelling was intentionally elevated to the PDP level — where users are in a deeper evaluation mindset and more receptive to styling context, editorial content, and product craftsmanship narratives.

From a product and system perspective, the transformation:

  • Replaced rigid “Now & Soon” logic with flexible clustering

  • Created a scalable architecture that supports growing assortments

  • Allowed markets to customize hierarchy while maintaining a unified global framework

  • Established extensible design patterns for future evolution

The Shop Transformation established a scalable foundation for CONFIRMED’s evolution into a premium digital boutique.

From a user experience perspective, the new system:

  • Introduced a clearer and more intuitive shop structure

  • Improved product discoverability through filtering, anchor navigation, and dynamic clustering

  • Enabled progressive information hierarchy, allowing users to move from overview to detailed inspection seamlessly

  • Clearly communicated product mechanics and upcoming drops on PLP

  • Reduced confusion between Home and Shop by defining distinct roles

User testing played a key role in shaping the final experience model. While early explorations investigated stronger inspirational elements directly within the shop, validation showed that users preferred the shop to remain structured and efficient. As a result, inspirational storytelling was intentionally elevated to the PDP level — where users are in a deeper evaluation mindset and more receptive to styling context, editorial content, and product craftsmanship narratives.

From a product and system perspective, the transformation:

  • Replaced rigid “Now & Soon” logic with flexible clustering

  • Created a scalable architecture that supports growing assortments

  • Allowed markets to customize hierarchy while maintaining a unified global framework

  • Established extensible design patterns for future evolution


Outcome

The Shop Transformation established a scalable foundation for CONFIRMED’s evolution into a premium digital boutique.

From a user experience perspective, the new system:

  • Introduced a clearer and more intuitive shop structure

  • Improved product discoverability through filtering, anchor navigation, and dynamic clustering

  • Enabled progressive information hierarchy, allowing users to move from overview to detailed inspection seamlessly

  • Clearly communicated product mechanics and upcoming drops on PLP

  • Reduced confusion between Home and Shop by defining distinct roles

User testing played a key role in shaping the final experience model. While early explorations investigated stronger inspirational elements directly within the shop, validation showed that users preferred the shop to remain structured and efficient. As a result, inspirational storytelling was intentionally elevated to the PDP level — where users are in a deeper evaluation mindset and more receptive to styling context, editorial content, and product craftsmanship narratives.


From a product and system perspective, the transformation:

  • Replaced rigid “Now & Soon” logic with flexible clustering

  • Created a scalable architecture that supports growing assortments

  • Allowed markets to customize hierarchy while maintaining a unified global framework

  • Established extensible design patterns for future evolution

2026 Michelle gross

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2026 Michelle gross

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2026 Michelle gross

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